Refund Policy
Understanding your rights and our commitment to fair refund procedures for Zynoxia Prime blockchain oracle education services
Refund Eligibility Criteria
At Zynoxia Prime, we understand that circumstances can change, and sometimes a refund may be necessary. Our refund policy is designed to be fair and transparent while protecting both our students and our educational mission. We process refund requests based on specific criteria and timelines outlined below.
Course Cancellation
Full refunds are available if we cancel a course due to insufficient enrollment or technical issues. Students will be notified at least 48 hours before the scheduled start date.
Early Withdrawal
Students who withdraw within the first 14 days of course access and have completed less than 25% of course materials may be eligible for a partial refund.
Technical Issues
If persistent technical problems prevent course access for more than 72 hours, students may request a refund or course transfer to a later session.
Medical Circumstances
Students facing serious medical conditions that prevent course completion may be eligible for refunds with appropriate documentation from healthcare providers.
Refund Request Process
Step-by-Step Refund Procedure
Submit Written Request
Email your refund request to support@zynoxiaprime.com including your full name, course enrollment details, reason for refund, and any supporting documentation.
Initial Review Period
Our student services team will acknowledge your request within 24 hours and begin a thorough review of your eligibility based on our policy criteria.
Documentation Verification
We may request additional documentation or schedule a brief consultation call to understand your specific circumstances and ensure fair processing.
Final Decision
You'll receive our decision within 7-10 business days. If approved, refund processing begins immediately using your original payment method.
Refund Amounts and Processing
Refund amounts depend on several factors including timing of the request, course completion percentage, and specific circumstances. We aim to be fair while covering administrative costs and respecting the value of educational content accessed.
Full refunds (100%) are typically granted for course cancellations on our end or technical issues preventing access. Partial refunds (50-75%) may apply for early withdrawals or medical circumstances, while requests after significant course completion may result in smaller refunds or course credit options.
Important Processing Information
Refunds are processed using the original payment method within 5-15 business days after approval. International transactions may take additional time depending on your financial institution's processing procedures.
We cannot process refunds for completed courses, certificates already issued, or requests made more than 30 days after course completion. Students who have violated our academic integrity policies are not eligible for refunds under any circumstances.
Need Help With Your Refund Request?
Our student services team is here to assist you through
the refund process
Email: support@zynoxiaprime.com | Phone: +84369762805
Office: ĐH403, Ngũ Doan, Kiến Thụy, Hải Phòng, Vietnam